Exchange and Refund Policy

Thank you for choosing Storgē for your baby product needs. In Storgē, we truly value your satisfaction and want to make sure you have a wonderful experience with our products. We are sorry to hear that you are having trouble with our product. Please read our Refund and Return Policy carefully to understand your rights and responsibilities when it comes to returns and refunds.



Storgē offers refunds and returns for the following situations:

  • Damaged or Defective Products: We will offer you a refund within 14 days of sale or delivery if you have found the product to be defective upon receiving it, provided the products have not been used.
  • Incorrect Products: If we mistakenly send you the wrong product, please contact us within 14 days of receiving the item to request a refund or the correct product.
  • Unopened and Unused Products: If you have not opened or used the Storgē product and wish to return it for any reason, you may write to us : and we will evaluate case by case basis within 14 days upon delivery date.



To initiate a return, please follow these steps:

  • Contact our customer support team at Instagram @storgeinc or write to us Our team will respond to you within 3 working days.
  • Upon return is approved by the Storgē Inc team, kindly pack the product securely in its original packaging to prevent damage during transit.
  • Ship the product to the address provided by our customer support team.

Returned products must be in their original condition, unused and unwashed, including all packaging, accessories, and documentation.



Once we receive and inspect the returned Storgē product, we will process your refund or replacement within 7 business days.

Refunds will be issued in the original form of payment used for the purchase.



Storgē will cover the cost of return shipping for damaged, defective, or incorrect products.

For returns of unopened and unused products for reasons other than damage, defect, or incorrect shipment, the Customer is responsible for the return shipping costs.



Storgē does not accept returns or offer refunds for products that have been:

  1. Opened and used unless they are damaged or defective upon receiving.
  2. Altered or modified in any way.
  3. Purchased from a third-party seller. Please refer to the seller's return policy in such cases.
  4. Sales item / Items purchase on events or fairs.
  5. Items that are sold as a defect at a discounted price. 



Storgē reserves the right to modify or update this refund and return policy at any time. Changes will be posted on our website, and Customers will be notified of any significant changes.



If you have any questions or concerns regarding this Storge Refund and Return Policy, please contact us at: